So how does this all work?

Once someone (hopefully you!) decides to work with us, we'll have a team leader go through your inbox, the recording of our calls, and any notes we have on your account to craft a list of details for the ideal candidate. We'll then go through our shortlist of top candidates, choose the one that we think would be the best fit for your account, and then run them through our internal new-hire bootcamp.

This process usually takes around 2-3 weeks and we'll then have a kickoff with your team where someone from your team would provide initial inbox training. Our agent will then prepare responses in draft mode and once a good rhythm of responses is established, can answer tickets live once you & your team feel good about it.

What's the minimum commitment period?

We're a believer of aligned incentives and view each month as an investment from your team in ours. As such, we don't have any minimum duration that we force someone to commit to. That said, we do think it takes at least 3 months for our agents to integrate into your team and reach peak productivity.

Which days & time zones do we cover?

We're currently capable of covering any time zone and can handle any day of the week. Most of our clients prefer 9am to 5pm Eastern Time.

What services do we provide?

Live chat, email, and virtually any helpdesk software

What else can my agent do?

Once someone (hopefully you!) decides to work with us, we'll have a team leader go through your inbox, the recording of our calls, and any notes we have on your account to craft a list of details for the ideal candidate. We'll then go through our shortlist of top candidates, choose the one that we think would be the best fit for your account, and then run them through our internal new-hire bootcamp.

Do you have any guarantees?

We're proud of our offering and offer a 100% no-questions-asked guarantee if you aren't satisfied within our quality of service within the first 45 days.

What about NDAs?

If your team would like for us to sign NDAs, we'd be happy to.

Do you have liability insurance?

Yes, we do.

I have questions related to SaaS but unrelated to support.

Try us :) Book a call or email us at info@xfusion.io