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We founded xFusion in early 2019 after facing the challenges of hiring a good support team for our own SaaS businesses.

Little Known Ways To Provide Customer Service

WhatsApp may be an underutilized (or non-existent) tool in your customer service effort...

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Research

Customer Trust, Commitment, and Recognition

If you drop the ball and provide an unimpressive customer experience, then you could find...

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Research

The 10 Commandments of Customer Service That Work

If you make the 10 commandments we listed the unwavering blueprint for your business...

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Research

8 Actionable Customer Service Tips That Work Like a Charm

Drop the ball, and you may find that you are losing part of your customer base. Replacing those...

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Research

20 Least Favorite Customer Service Practices

Hitting the KPIs; customers that boast about how great your business is...

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Research

Customer Service: Expectations vs. Reality

As a brand good customer service is fundamental to your customer's overall experience...

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Research

Who Really Uses Customer Services?

Customer service comes in a wide range of flavors. It's like going into Baskin-Robbins and...

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Research

How Customer Success is More Refreshing than New Socks

Customer success can be so exciting when you are getting everything right. Those wins... 

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5 Ways to Create a Positive Customer Service Experience

It all begins with a horrible review for circumstances out of your control—or worse...

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Research

How to Get Started with Outsourced Customer Support

One significant benefit you can derive from outsourcing is the ability to scale...

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Research

Learn How to Scale Portfolio Businesses

Strategy breeds better design, but brand strategies don’t materialize on their own...

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11001 W. 120th Ave
Ste 400
Broomfield, CO 80021
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info@xFusion.io